Ten years keeping executives, customers, and operations on track.
Executive support and customer operations for international teams, from Nairobi. I keep the calendar honest, the stakeholders informed, and the numbers current.
Operational clarity, for high-stakes work.
I keep businesses, calendars, and service teams on track while the stakes get higher and the details get louder.
A clean stack of work, built for the long run.
From customer experience to operations reporting, each release carries a consistent discipline: clarity, timing, and evidence.
Executive Support
Customer Service
Operations Leadership
Mentorship
Working across service, operations, and mentorship.
- Joan Muthoni KaranjaPortfolio
- Muthoni's Bake HouseFounder
- Tony Elumelu FoundationMentor
- SeePU Solutions2019 to 2025
Experience.
Mar 2025 to present
Youth Mentor
Tony Elumelu Foundation
Mar 2019 to Jun 2025
Head of Customer Service / Junior Data Analyst
SeePU Solutions
Nov 2018 to Apr 2022
Director
Cappacappa Co.
2018 to 2020
Customer Service Representative
Glassrack.net
Jun 2017 to Jul 2018
Data Entry Specialist
CloudFactory
Jan 2018 to Apr 2018
Production Assistant
Mandala Ltd
Nov 2017 to Apr 2018
Contestant Manager
Safaricom PLC
Oct 2015 to Jun 2016
Artist Chaperone
Coke Studio
Aug 2014 to Oct 2015
Office Production Assistant
Coke Studio
What she works in daily.
Confirmed tools first. The wider executive assistant toolkit fills in as each item is confirmed, never claimed ahead of it.
Confirmed in use
8 credentials, 7 distinct issuers.
BSc Computer Science
Unicaf University, In progress, expected Nov 2026
Associate's, Data Modeling and Warehousing
ExploreAI Academy
Designing and Implementing Big Data Analytics Solutions
Cisco
Introduction to Data Science
Cisco
Data Fundamentals
IBM
Get Started Using Google Analytics
Google Skillshop
Customer Service Job Simulation
Fidelity Investments via Forage
Canva Essentials
Canva
Muthoni's Bake House, in numbers.
Real operations data from the business she runs, presented the same way as the work above.
KES 2,450
Average order value
38%
Repeat customer rate
96%
On-time delivery rate
Orders per month
Order channel split
- WhatsApp, 54%
- Website, 31%
- Walk-in, 15%
Ready for a grounded next chapter.
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